Company Name: PANDORA TRADE GMBH
Registration No.: HRB30868
VAT: DE 302068958
Address: Parkstrasse 16, 86462 Langweid a. Lech, Germany
Phone: +49 1521 4302725
Email: info@pandoratradegmbh.com
1. Overview
At PANDORA TRADE GMBH, we are committed to providing high-quality products and excellent customer service. We understand that sometimes situations arise where you may need to request a refund, return, or exchange. This Refunds & Returns Policy outlines the terms and conditions that apply to such cases.
By placing an order with us, you agree to the terms stated below.
2. Eligibility for Returns
- Returns are accepted within 14 days of delivery, provided the items are unused, unopened, and in their original packaging.
- Products that have been opened, used, or damaged due to improper handling cannot be returned.
- Certain perishable or consumable items (such as food products, beverages, or cleaning liquids) are not eligible for return due to hygiene and safety regulations.
- Customized or private-label goods are non-refundable unless there is a proven manufacturing defect or error on our part.
3. Return Procedure
To initiate a return:
- Contact our support team via info@pandoratradegmbh.com with your order number, product details, and reason for the return.
- Our team will review your request and provide a Return Authorization Number (RAN) along with return instructions.
- Once approved, ship the product(s) back to our designated warehouse address.
- After inspection, we will process your refund or replacement as applicable.
Please note that shipping costs for returns are the responsibility of the buyer unless the return is due to our error (e.g., wrong or defective item).
4. Damaged or Defective Items
If you receive a damaged or defective product, notify us within 48 hours of delivery with clear photos and a description of the issue.
After verification, we will:
- Replace the item, or
- Issue a full or partial refund, depending on the extent of the defect.
We may request that the damaged goods be returned for inspection before any refund is approved.
5. Refund Processing
- Approved refunds will be processed within 7–10 business days after returned goods are received and inspected.
- Refunds are made using the original payment method (typically bank transfer).
- Any applicable bank charges or currency conversion fees are the responsibility of the buyer.
6. Cancellations
Orders can only be canceled before dispatch. Once your order has been processed and shipped, it cannot be canceled.
To request a cancellation, please contact us immediately via phone or email with your order number.
7. Exceptions
No refunds or returns are allowed for:
- Perishable or expired items
- Products damaged by improper storage or handling by the buyer
- Clearance or promotional goods sold as “non-returnable”
- Delays caused by external logistics or customs clearance
8. Contact Information
If you have any questions regarding refunds, returns, or exchanges, please contact:
Customer Service Department
Phone: +49 1521 4302725
Email: info@pandoratradegmbh.com
Address: Parkstrasse 16, 86462 Langweid a. Lech, Germany
9. Policy Updates
PANDORA TRADE GMBH reserves the right to update or modify this Refunds & Returns Policy at any time without prior notice. Changes will take effect immediately upon posting to our website.